Shipping policy
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains our order processing times, estimated shipping times, tracking procedures, and how we handle delayed or missing shipments.
Processing and Shipping Times
The estimated delivery time for your order consists of two separate stages:
- Processing Time: The time required to confirm, prepare, inspect, package, and dispatch your order.
- Shipping Time: The time required for the shipping carrier to deliver your package after it has been dispatched.
Order Processing Time
Most orders are processed within 2–3 business days after payment has been successfully completed.
Business days do not include weekends or public holidays. During holidays, promotional events, or periods of unusually high order volume, processing may take slightly longer.
You will receive a shipping confirmation email once your order has been dispatched. When available, the email will include your tracking number and a link to monitor the shipment.
Estimated Shipping and Delivery Times
Shipping times begin after your order has been processed and dispatched. The estimates below include both processing and shipping time:
| Destination | Processing Time | Shipping Time | Estimated Total Delivery Time |
|---|---|---|---|
| United States | 2–3 business days | 7–15 business days | 9–18 business days |
| Canada and Europe | 2–3 business days | 7–15 business days | 9–18 business days |
| Australia and New Zealand | 2–3 business days | 7–15 business days | 9–18 business days |
| Asia | 2–3 business days | 7–15 business days | 9–18 business days |
| Central and South America | 2–3 business days | 15–25 business days | 17–28 business days |
| Africa | 2–3 business days | 15–30 business days | 17–33 business days |
All timeframes are estimates and are calculated in business days. Weekends and public holidays are not included.
Delivery times may be affected by customs inspections, severe weather, carrier disruptions, public holidays, remote delivery locations, or other circumstances outside our reasonable control.
Order Changes and Cancellations
We begin processing orders shortly after they are placed. If you need to change or cancel your order, please contact us through our Contact Us page as soon as possible.
We will make every reasonable effort to accommodate your request, but we cannot guarantee that an order can be changed or canceled once it has entered processing or has been shipped.
If we are unable to cancel your order, you may request a return after receiving it, subject to the terms of our Refund Policy.
Shipping Destinations
We offer international shipping to most countries and regions. Shipping availability, available shipping methods, and applicable charges will be displayed during checkout.
If we are unable to ship to your destination after your order has been placed, we will contact you and issue a refund for the affected items.
Fulfillment Locations
Orders may be fulfilled from our warehouses or fulfillment partners located in the United States, Asia, the United Kingdom, or Australia.
The fulfillment location is selected based on product availability, inventory levels, and the delivery destination. Customers cannot select a specific fulfillment location.
Items from the same order may be shipped from different locations and arrive in separate packages.
Shipping Options and Protection
Priority + Insured Shipping: If your shipment is confirmed as lost in transit, you may choose either a replacement shipment or a refund.
Free Shipping or Priority Processing: If your shipment is confirmed as lost in transit, we will arrange a replacement shipment at no additional charge.
Priority Processing shortens the order preparation period when possible. It does not guarantee a specific delivery date, shorten the carrier’s transit time, or provide the same coverage as insured shipping.
A shipment must be verified as lost through the carrier or a tracking investigation before a replacement or refund can be issued.
Shipping Delays
If we become aware that your order cannot be dispatched within the stated processing period, we will contact you with an updated estimate and provide any options required under applicable law.
Once a package has been transferred to the shipping carrier, transit delays may be outside our direct control. However, our support team will assist you with tracking inquiries and carrier investigations whenever possible.
Tracking Information
When tracking is available, you will receive a shipping confirmation email containing your tracking number and a link to monitor the shipment.
Please allow 2–5 business days after receiving your shipping confirmation for tracking information to become active. Some carriers do not scan packages immediately after collection.
If your tracking information has not updated after five business days, please contact us through our Contact Us page.
Split Shipments
Items from the same order may be shipped separately due to inventory availability, package size, or different fulfillment locations.
If your order is divided into multiple shipments, you may receive separate shipping confirmation emails and tracking numbers. You will not be charged additional shipping fees solely because your order was split.
Incorrect or Incomplete Addresses
Please review your billing and shipping information carefully before completing your purchase.
If you notice an address error, contact us immediately. We will try to update the address before fulfillment, but changes cannot be guaranteed once processing or shipping has begun.
We are not responsible for delivery failures caused by an incorrect or incomplete address supplied at checkout. If a package is returned to us as undeliverable, additional shipping charges may apply before it can be resent, except where prohibited by applicable law.
If an address or fulfillment error was caused by us, we will correct the issue at no additional cost to you.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customs processing may delay delivery. We cannot control or predict the amount of any duties, taxes, or customs-related fees. Please contact your local customs authority for more information before placing an international order.
Lost or Missing Packages
If your tracking information shows no movement for an extended period or the carrier confirms that the package has been lost, please contact us so we can open an investigation.
If tracking shows the package as delivered but you cannot locate it, please:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location, mailbox, reception area, or other secure locations.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Allow up to two business days, as some carriers mark packages as delivered before the final handoff.
If the package is still missing after completing these steps, please contact us. We will assist you with the carrier investigation and determine the available resolution based on your selected shipping method and applicable consumer protection laws.
Contact Us
If you have questions about processing, shipping, tracking, or delivery, please contact our support team through our Contact Us page.
Please include your order number and the email address used to place the order so we can assist you efficiently.
Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.